Question 1

How fast is activation after I pay?

Accepted Answer

Crypto payments via Cryptomus activate instantly — credentials are emailed within seconds of network confirmation. Card / PayPal / Bank-transfer orders are activated by our team after WhatsApp confirmation, usually under 10 minutes during business hours and never longer than a couple of hours.

Question 2

Which devices are supported?

Accepted Answer

iOS, Android, Windows, macOS, Smart TVs (Samsung Tizen, LG webOS, Android TV), MAG boxes, Enigma2, Amazon Firestick, Apple TV. We support M3U URLs, Xtream Codes API and STB portal — works with every major IPTV player (TiviMate, IPTV Smarters, GSE, Perfect Player, etc.).

Question 3

Will it freeze during live sports?

Accepted Answer

Our anti-freeze tech rebalances you across geo-distributed servers in real time. We're built for high-load events — Champions League finals, Super Bowl, F1 — and run at <0.5% buffer ratio under peak load.

Question 4

Can I use a VPN?

Accepted Answer

Yes. We're VPN-friendly: NordVPN, ExpressVPN, Surfshark, Mullvad and others all work without disconnects or throttling. Useful if your ISP throttles streaming or you're traveling.

Question 5

What's the refund policy?

Accepted Answer

30-day money-back guarantee. If you're not satisfied for any reason in the first 30 days, message us on WhatsApp with your order ID and we'll refund you in full — no questions asked.

Question 6

Do you have a free trial?

Accepted Answer

Yes, a 24-hour full-access trial is available on request. Submit the trial form on the homepage with your device type and we'll email credentials within minutes during business hours.

Question 7

Can I become a reseller?

Accepted Answer

Absolutely. Our reseller plans start at €180 for 120 credits (≈10 yearly users). You get a panel to create lines, set your own prices, manage customers, and switch credentials between devices. Free technical support included.

Question 8

Do you store my payment info?

Accepted Answer

No. Crypto goes through Cryptomus (we never see card or wallet data). Card / PayPal orders are confirmed via WhatsApp and routed to the processor of your choice — we only store your email and the line credentials we issue.

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Crypto

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Frequently asked